Contact us

Email support@nonighter.com for anything at all — installation, sign-in, a feature that is not behaving, a data question, or billing.

We answer within one business day, Monday to Friday. Requests that stop you working are picked up first.

What to include

These four things let us reproduce almost any problem on the first try:

• The email address you signed in with.
• Where you were — the ribbon button you clicked and the screen you were on.
• What you expected to happen, and what happened instead.
• The reference code shown on the error screen, if there is one. It is a short code such as 5e5mdRF2md and it lets us find the exact request in our logs.

A screenshot of the task pane helps and is never required.

Getting started

What you need

• Microsoft Excel on Windows, on Mac, or on the web.
• A Microsoft work or school account. Personal Microsoft accounts (outlook.com, hotmail.com, live.com) can sign in to Microsoft but are not entitled to use NoNighter Copilot.
• A network connection — buildups, formatting profiles and document extraction run on our hosted services.

Opening the add-in

Once installed, a NoNighter tab appears in the Excel ribbon with four buttons — Format+, Trace+, Extract Data and Financial Buildups. Click any of them and the task pane opens on that feature. The first time, you will be asked to sign in with your Microsoft account.

Common questions

Sign-in fails, or the pane keeps asking me to sign in

Check first that you are using a work or school account rather than a personal Microsoft account. If you are, close the task pane, reopen it from the ribbon, and sign in again — this clears a stale session. If it still fails, send us the reference code from the error screen.

The task pane is blank

Close the pane and reopen it from the ribbon button. If it stays blank, restart Excel. A blank pane after a restart is a bug we want to hear about.

A buildup wrote the wrong thing into my workbook

Everything NoNighter Copilot writes is a normal Excel edit, so Ctrl+Z undoes it — ⌘+Z on a Mac. Tell us which buildup and which inputs you used and we will reproduce it.

My PDF did not extract correctly

Send us the document, or tell us which page and table were wrong. Scanned documents and unusual layouts are the cases we most want to see — they are how the extraction gets better.

How do I get an account?

Email support@nonighter.com with your work address and the name of your firm, and we will get back to you about access.

How do I delete my data?

Write to privacy@nonighter.com from the address you signed in with. See our Privacy Policy for what we hold and how deletion works.

Reporting a security issue

Send security reports to security@nonighter.com. Please give us a reasonable window to investigate and fix before disclosing publicly.